NIOS Class 12 Tourism Chapter 21A Solutions
INTEXT QUESTIONS 21.1
1. What types of methods are being used for marketing and publicity of tourism
Products?
Ans: Print and visual media such as brochures, leaflets, tele-ads, ads in newspapers, magazines, FAM tours, social media, etc.
2. Which technology has enhanced the speed of reserving tickets?
Ans: Global Distribution System (GDS)
3. What are the modes of online payment?
Ans: Internet banking, credit/debit cards, PayPal, etc.
4. Expand CRS.
Ans: Computer Reservation System
5. Name the first Indian-owned travel company.
Ans: Jeena and Company
INTEXT QUESTIONS 21.2
1. List some of the travel documents.
Ans: Passport, VISA, health certificates, vaccination, currency, insurance, permits, etc.
2. What is VISA?
Ans: Endorsement on a passport indicating that the holder is allowed to enter, leave, or stay for a specified period in a country
3. List some of the R&D activities done by travel companies.
Ans: Market research studies, itinerary feasibility, designing new package tours, new product development, customer preference studies, branding strategies, and costing of products. R&D helps in the sustainability of firms, enhances market expansion and provides better service to the tourists.
4. What does CSR stand for?
Ans: Corporate Social Responsibility
5. What type of training is given to their employees by the travel companies?
Ans: Employees (human resources) are trained in industry suitability skills, handling guests, crisis management, soft skills, sales and marketing, and updating operational skills.
INTEXT QUESTIONS 21.3
1. Expand FIT and GIT
Ans: Foreign Independent Travel/ Free Individual Traveller (FIT), Group Inclusive Tour (GIT)
2. Why are FAM tours conducted?
Ans: To know the feasibility of the itinerary/package tours or promotional methods in collaboration with destination promoters.
3. List some of the private and public tourism/travel organisations in India.
Ans: MoT, TAAI, IATO
4. Expand UNWTO
Ans: United Nations World Tourism Organisation
5. What is the need for travel insurance?
Ans: To secure against loss of life, baggage, accidents, travel interruptions, etc.
Terminal Exercises
1. List all major functions of a travel agency and a tour operator.
Ans:
Functions of Travel Agencies and Tour Operators
- 1 Marketing and Publicity: Package tours, Destinations, attractions and other Services
- 2 Reservation of Tickets: Airlines, Railways, Buses, Passenger ships, Events
- 3 Accommodation Reservation: Hotels, Resorts, Motels, Homestays etc.
- 4 Reservation of Ground: Cars, Services Coaches, Caravans, Entertainment entries, Guides, interpreters.
- 5 Itinerary Preparation: Planning and preparing various types of itineraries and checking feasibility
- 6 Tour Packaging and Costing: Dealing with vendors, Market research, Costing and pricing, Designing of package tours, Promotion and selling
- 7 Travel Information and Documents Processing: Handling enquiries, Counselling, Travel and destination information, Passport, VISA, Customs, Currency, Health and security checks, permits Immigration etc.
- 8 Research, Training and Development: Market study, Customer behaviour, Training manpower, Upgrading skills, New product development
- 9 Travel Insurance: Personal, Baggage, Travel break-up, Accidents etc.
- 10 Event management: Meetings, Incentive travel, conferences, conventions, exhibitions, eminars symposiums etc.
- 11 CSR: Corporate Social Responsibility towards stakeholders, clients, community and quality ethics
2. How are itinerary preparation, designing of package tours, and, most importantly, for tour-related organisations?
Ans: Preparing itinerary, designing package tours and costing are equally important functions of a travel agency and tour operators. With the growing competition in the travel market, differentiation of their products is crucial to their sustenance and revenue generation. Expert teams and experienced travel managers from the research and development cells are involved in drawing itineraries, conducting familiarisation trips, and studying the feasibility of the itineraries. It is followed by package tour designing, costing and finally launching it in the market. This is how a travel agency plays a vital role in the entire process of developing and promoting tourism.
3. What type of travel information is shared with the clients?
Ans: A variety of information is provided by agencies and operators, such as destinations, attractions, rates and tariffs, accommodation alternatives, travel modes, package tours, travel formalities and much more. Information is made available not only at the counters but also through print and electronic-media, customer care service centres, etc.
4. List out travel documents that travel companies are involved in preparing and processing.
Ans: The travel documents that travel companies are involved in preparing and processing are, Passport, VISA, Customs, Currency, Health and security checks permits, Immigration etc. It takes time to get the VISA clearance from the concerned embassies. All such functions are handled by travel agencies and tour operators to help their clients a hassle-free travel.
5. Why are research, training, and development considered a serious function of travel companies?
Ans: Human resource plays a greater role when it comes to the service industry, where skilled manpower to handle visitors/clients is needed. It is only possible with a pool of trained professionals. Hence, it is listed as one of major functions of travel agencies and tour operators for organisational growth and quality enhancement. Employees are trained in industry suitability skills, handling guests, crisis management, soft skills, sales and marketing and updating of operational skills with change in technology. This will help develop the capabilities of its human resources specifically and the business of the organisation in general.
6. Why should there be an increased focus on Corporate Social Responsibility? How can a travel agency fulfil its Social Responsibility?
Ans: Corporate Social Responsibility implies that business organisations should make a direct positive contribution to society. They can provide training and development facilities to generate a pool of skilled workforce, and help in providing basic amenities in the local govt. schools, empowerment of women, etc.
Travel agencies and tour operators are also participating in social issues, community development, and public awareness as part of their corporate social responsibility. Destination
sustainability is only possible with the social responsibility of all the stakeholders of the industry. Hence, the role of these travel firms through CSR stands vital to the travel industry.
Additional Study Materials
- NIOS Class 12 Tourism Syllabus Bifurcation
- NIOS Class 12 Tourism Sample Question Paper
- Chapter 20. Fundamentals of Travel Agency and Tour Operation Business
