NIOS Class 12 Tourism Solved Paper April 2025

NIOS Class 12 Tourism Question Paper Solved April 2025

SECTION—A

Choose the most appropriate option out of the four options given below: 1×16=16

1. Which one of the following is a positive socio-cultural impact of tourism? 1

(A) It reduces the bonding of family structure

(B) Erosion of local language and dialect

(D) Through exchange of ideas and traditions, people develop mutual sympathy and understanding towards each other

Ans: (D) Through exchange of ideas and traditions, people develop mutual sympathy and understanding towards each other

2. Which one of the following is not a positive environmental impact of tourism? 1

(A) Cleanliness drive is taken up to attract more and more tourists

(B) Greater environmental protective measures are adopted

(D) Ecological balance maintenance becomes an important objective to preserve the ecosystem

Ans: (D) Ecological balance maintenance becomes an important objective to preserve the ecosystem

3. Which one of the following statements about longitudes is not correct? 1

(A) It is an imaginary line which runs from North Pole to South Pole.

(B) It is distance in degrees east or west of the prime meridian.

(D) All lines of longitude cut lines of latitude at 90° (right angle).

Ans: (C) Points east of prime meridian are numbered from 0° to 180° west.

4. If 360 degrees is equal to 24 hours, then 30 degrees will be equal to how much? 1

(A) One hour

(B) Two hours

(D) Four hours

Ans: (B) Two hours

5. Which cities are joined by Golden Triangle highway? 1

(A) Delhi, Agra and Jodhpur

(B) Delhi, Agra and Udaipur

(D) Delhi, Agra and Jaipur

Ans: (D) Delhi, Agra and Jaipur

6. What will happen if a tourist crosses International Date Line from west to east? 1

(A) One day is reduced

(B) One day is added

(D) None of the above

Ans: (B) One day is added

7. Who among the following was known as ‘Tuti-e-Hind’ (Parrot of India)? 1

(A) Tansen

(B) Amir Khusrau

(D) Haridas

Ans: (B) Amir Khusrau

8. On which occasion popular dance of Gujarat, ‘Garba’ is performed? 1

(A) Navratri

(B) Diwali

(D) Dussehra

Ans: (D) Dussehra

9. At which one of the following places Buddha gave his first sermon? 1

(A) Kushinagar

(B) Sarnath

(D) Lumbini

Ans: (B) Sarnath

10. On which river Howrah Bridge is constructed? 1

(A) Ganga

(B) Hooghly

(D) Brahmaputra

Ans: (B) Hooghly

11. Which one of the following sacred places is considered home of Lord Vishnu? 1

(A) Amarnath

(B) Somnath

(D) Rameswaram

Ans: (C) Badrinath

12. Mount Parsvanatha is a religious heritage site for which one of the following? 1

(A) Hindus

(B) Buddhist

(D) Sikhs

Ans: (C) Jains

13. Which one of the following places is the birthplace of Guru Nanak? 1

(A) Hemkund Sahib

(B) Patna Sahib

(D) Paonta Sahib

Ans: (C) Nankana Sahib

14. Which one of the following was the residence of Buddhist Monks? 1

(A) Gurukul

(B) Vihara

(D) Parvat

Ans: (B) Vihara

15. Which one of the following States had the highest number of foreign tourists visiting in 2014? 1

(A) Maharashtra

(B) Rajasthan

(D) Tamil Nadu

Ans: (D) Tamil Nadu

16. Which of the following points helps in delivering a good speech? 1

(A) Convey the required information

(B) Use short and simple words

(D) During the presentation spoke anxiously without making eye contact.

Ans: (B) Use short and simple words

17. Identify the given statements as True or False: 1×2=2

(a) All lines of longitude cut lines of latitude at 90° (right angle).

(b) Canada has three time zones.

Ans: (a) True, (b) False

18. Answer in one word or two words: 1×2=2

(a) Which two cities are joined by North-South corridor?

(b) Which mode of transport has helped in promoting tourism?

Ans:

(a) Srinagar and Kanyakumari

(b) Railways

19. Fill in the blanks: 1×2=2

(a) Nagaswaram is a unique musical instrument of _____.

(b) Ustad Amzad Ali Khan is a famous _____.

Ans: (a) Tamil Nadu, (b) Sarod

20. Match the Column—A with Column—B: 1×2=2

Column—A	Column—B
(a) Tabla	(i) Ustad Bismillah Khan
(b) Shehnai	(ii) Ustad Zakir Hussain
	(iii) Ustad Amzad Ali Khan
	(iv) Ustad Pyare Khan

Ans:

Column—A	Column—B
(a) Tabla	(ii) Ustad Zakir Hussain
(b) Shehnai	(i) Ustad Bismillah Khan

21. Fill in the blanks: 1×2=2

(a) The only temple dedicated to Lord Brahma is situated in _____.

(b) _____ temple is located in the mighty Trikuta Mountains.

Ans: (a) Pushkar, (b) Vaishno Devi Temple

22. Fill in the blanks: 1×2=2

(a) Prophet Muhammad got prophethood at the age of _____ in the year 610 AD.

(b) The Hijri era started in the year _____.

Ans: (a) Forty, (b) 622 AD

23. Identify the given statements as True or False: 1×2=2

(a) Brajbhoomi is associated with the God Ram.

(b) Buddha gave his first sermon at Lumbini.

Ans: (a) False, (b) False

24. Fill in the blanks: 1×2=2

(a) _____ situated in Nilgiri Hills is a very famous hill station of South India.

(b) The geographical _____ makes India a good place for adventurous tourism.

Ans: (a) Ooty, (b) diversity

25. Identify the given statements as True or False: 1×2=2

(a) Foreign tourist arrivals in India are continuously decreasing.

(b) Tourism is a smokeless industry with a unique quality of earning foreign exchange.

Ans: (a) False, (b) True

26. Fill in the blanks: 1×2=2

(a) _____ is supposed to be the most favoured destination for tourist by the year 2020.

(b) The ranking of India in world tourism improved from 38th position (2011) to _____ in 2015.

Ans: (a) Europe, (b) 24

27. Identify the given statements as True or False: 1×2=2

(a) India is a major tourist destination among the South Asian nations.

(b) Tourism in India has not grown substantially since the beginning of 1990.

Ans: (a) True, (b) False

28. Fill in the blanks: 1×2=2

(a) People who are sociable assertive and enjoy more frequent social interaction are called _____.

(b) The tendency to experience unpleasant emotions easily such as anger, anxiety and depression is called _____.

Ans: (a) Extroverts, (b) emotional stability

29. Identify the given statements as True or False: 1×2=2

(a) Marketing starts with the buyer and focuses on the needs of buyer.

(b) Marketing is a part of selling.

Ans: (a) True, (b) False

30. Fill in the blanks: 1×2=2

(a) _____ is the latest and most effective in the advertising world.

(b) In the AIDAS model of promotion ‘S’ stands for _____.

Ans: (a) Internet, (b) Satisfaction

SECTION—B

31. Describe any two features of tourist map. 2

Ans:

A tourist map depicts tourist interest like places of scenic beauty, hill stations, monuments, religious places, beaches, wildlife sanctuaries, parks, places of historical importance, cultural sites, trekking routes, mountaineering, and many more.
This map also depicts other features like the location of places with reference to rivers, lakes, oceans, mountains, hills, forests, etc.

Mention any two measures to boost tourism.

Ans: Any two.

i. Clear information on location, distance, and fare for tourist sites should be given along with a timetable and information about connecting buses, rail and air modes of travel.
ii. Updated arrival and departure information should be available on information boards, the internet and the telephone.
iii. Aged and physically challenged tourists should be treated well.
iv. A system of standard signs and symbols should be developed and installed on roads, railway stations and air terminals.
v. Infrastructure in tourist transportation should be created and improved.
vi. Eco friendly transportations should be developed.
vii. All terminals and stations should be neat, clean and tidy.
viii. Strict action should be taken against the persons who mislead and cheat tourists.
ix. Tourist Police should be there to help, especially for female tourists.

32. Explain any two facilities provided by Bharat Darshan special train to the tourist. 2

Ans: Bharat Darshan is a special tourist train which covers all the important tourist places in the country. The affordable cost of the tour package covers accommodation arrangements for each coach, tourist buses for visiting sightseeing spots, and hall accommodation at places of night stay. Guides for information are some of the added facilities.

33. Describe any two characteristics of the musical instrument ‘Shehnai’. 2

Ans: Any two

The Shehnai comes in the category of aerophonic instruments and is an extremely popular musical instrument in India.
It is played in the North Indian marriages and processions.
It is a tube-like instrument that gradually widens towards its lower end.
Shehnai is believed to have come from Egypt to Persia and to India.

Describe any two characteristics of the musical instrument ‘Sarangi’.

Ans: Any two

The Sarangi is a bowed stringed instrument and representative of India.
It is called Sarangi because the sound of this musical instrument is very pleasing and communicative.
It also indicates a varied range of musical forms.
It is said that the sarangi is very close to the human voice, and that is why it is regarded as the best accompanying instrument in India.

34. Write a short note on Carnatic music. 2

Ans:

Music in South India is associated with devotion to God.
Thus these performing arts are also related to the Devdas’ is, known as servants of God.
South Indian music, popularly known as Carnatic music, is identified with Bhakti Saints, who sang in praise of God and associated themselves with the temple rituals from the 8th century.
Thus grew a culture of Guru-Sishya tradition, and through rigorous practice, South Indian music has achieved a prime position in musicology.

Write a short note on Indian theatre.

Ans:

The tradition of theatre is quite old, and it is linked to the Vedas.
The theatre signifies the drama, and drama comprises three main elements, i.e., dialogues, music, and dance.
In Sanskrit, the words for drama are Nata, Nataka, and Natya (actor and drama). Further, it is also known that it comes from the Sanskrit root Nrit, meaning ‘to dance’.
Thus, drama originated from dancing. To beautify the drama, music was added to it.

35. Distinguish between ‘shadow puppet’ and ‘glove puppet’. 2

Ans:

Shadow Puppets- Shadow puppets are flat figures carved out of leather. They are pressed against the screen, and light is put behind the screen to create colourful shadows for the audience sitting in front of the screen. This form of Puppet theatre is popular in Andhra Pradesh, Maharashtra, Tamil Nadu, Kerala
and Karnataka.
Glove Puppet – Glove puppets are also known as hand or palm puppets. These are controlled by the hand of the puppeteer. The first finger inserted in the head and the middle finger and the thumb are the two arms of the puppet. The movement, through these fingers, makes the puppet alive.

36. Explain any two characteristics of rock-cut temples. 2

Ans: The earliest rock-cut temples were excavated in western Deccan in the early years of the Christian era. The chaitya at Karle, with fine high halls and polished decorative walls, is a remarkable example of rock-cut architecture. The Kailash temple at Ellora, built by the Rashtrakutas and the ratha temples of Mahabalipuram, built by the Pallavas, are other examples of rock-cut temples. Most probably, the stability and permanence of rocks attracted the patrons of art and builders who decorated these temples with beautiful sculptures.

37. Mention any two features of communication. 2

Ans: Any two

It is a process which involves at least two persons: one who wants to send a message and the other who receives the message.
The process of communication is incomplete unless the receiver understands the message sent to him or her and gives feedback.
The purpose of communication is to create understanding in the mind of the receiver.
Communication is a continuous process.

Mention any two advantages of oral communication.

Ans: Any two

It provides immediate feedback.
It provides an opportunity for a dialogue.
It is fast and saves time.
It is economical as it involves less cost.
It is flexible.

38. Explain any two objectives of meeting. 2

Ans: Any two

To inform and explain the information to the members.
To understand the situation.
To get feedback from the members.
To exchange ideas and experiences among the members.
To persuade members to accept changes.
To resolve conflicts and confusions.
To generate a positive attitude among the participants.

Explain agreeableness as a personality trait.

Ans: Agreeableness is the tendency to be compassionate and cooperative rather than being suspicious and antagonistic towards others. It is also a measure of one’s trusting and helpful nature, and whether a person is generally well-tempered or not.

39. Examine any two disadvantages of written communication. 2

Ans: Any two

It is time-consuming and a costly process.
Immediate feedback is not possible in written communication.
It is rigid and lacks the personal touch.
Errors in drafting can create misunderstandings.
It is difficult to maintain secrecy.

40. Elucidate the four stages of team development. 2

Ans:

Stage 1: Forming- During the forming period, everyone tries their best to look ahead and think about all the things that need to be done.
Stage 2: Storming- At this stage, interpersonal conflict, patient and impatient people clash with each other.
Stage 3: Norming- As people get to know each other, they reconcile and agree on things like decision-making processes, resources, timing and quality standards.
Stage 4: Performing- The final stages of team development involve using all the experience and understanding with each other to get results for each other and the organisation.

41. Describe any three features of trekking route map. 3

Ans: The trekking route map shows the treks in mountainous areas along which trekking is possible. It indicates the trekking path, height at different locations, and camp pitching ground, along with the river and mountain systems. On this map trekking path, the height at different locations, camp pitching ground, along with the river and mountain system, are also shown.

Describe any three characteristics of road transportation.

Ans:

Road transport provides basic accessibility in connecting various places and people.
It can take the tourist up to the final destination point.
Different types of road vehicles are used like car, taxi, coaches, buses and jeeps, which can connect rail, air and water transportation to each other.

42. Analyze the role of railways in tourism development in India. 3

Ans: Indian Railways is running a few special trains to promote tourism in India, such as Toy Train, Palace on Wheels, Fairy Queen, Heritage on Wheels, Bharat Darshan train, Train of Darjeeling, Nilgiri Mountain Rail of South India and Kalka-Shimla Rail make their place in the World Heritage list of UNESCO.

Palace on Wheels is a royal train which provides an all-inclusive package tour of seven days covering important tourist sites of Rajasthan, Delhi and Agra. Its coaches have luxury services.
Fairy Queen Train has the oldest steam locomotive engine. It departs from Delhi and stops at Alwar, where guests are taken to the Sariska tiger reserve forest for an overnight stay.
Heritage on Wheels is a luxury train connecting small cities of Rajasthan, which include Bikaner, Gajner, Nawalgarh, Mandawa, Ramgarh and Shekhawati.
Bharat Darshan is a special tourist train which covers all the important tourist places in the country.

Explain the concept of sustainable tourism in three points.

Ans: Sustainable tourism is developed and maintained in any specific area/ surrounding in such a manner and at such a scale that it remains viable over an indefinite period and does not degrade or alter the environment.

The main purpose of sustainable tourism is to maintain the everlasting guarantee of sustainability. For this, one would have to consider the economic, socio-cultural and environmental factors and measures to maintain proper/ appropriate equilibrium.

The cleanliness, tidiness and the beauty of the area/ region are equally important to attract the tourists. Hence, striking a suitable balance between the economic, socio-cultural and environmental factors is the foremost concern for sustainable tourism.

43. Explain any three features of health tourism. 3

Ans: Health tourism in India provides world-class treatment at low cost. It includes the Indian system of medicine like Ayurveda, Naturopathy, Siddha, Unaniand allopathy. Indian medical tourism attracts many tourists from the developed world, such as the US, Europe and the Middle East regions, where medical treatment remains very costly.

Explain any three attractions for the tourists at destination in the world.

Ans: A tourist visits a place for various purposes, which include recreation, holiday, leisure, health, study, religious belief, business, meeting with friends and relatives without any remunerative job.

Leisure- Miami Beach

Study- London

Religious- Ayodhya

44. Explain any three points of significance of Shravanabelgola as a holy place for Jains. 3

Ans:

It has the biggest free-standing monolithic statue of Bahubali in the world.
The statue at Sravana Belgola is so huge that this ritual can be carried out only on the feet of the image.
At certain intervals, however, between twelve and fifteen years, a great structure of scaffolding is erected, and the figure is ceremonially showered from pots of water mixed with sandalwood, coconut and sugar.

45. Write an essay on the life and teachings of Vardhamana Mahavir. 6

Ans: Vardhaman Mahavira has been accepted as the founder of Jainism. He was the 24th and the last Tirthankara (teacher) of the Jains. He was born at Vaishali, the capital of the Vajji tribe. His father Siddhartha was the chief of a clan of Kshatriyas.

At the age of thirty, Vardhaman left his house in search of truth. He gave up the life of ease and pleasure and became an ascetic. He undertook penance and meditation for twelve years before the truth was revealed to him. This enlightenment made him a conqueror or a Jina. Therefore, his followers are

called Jains and his philosophy, Jainism.

Mahavira’s Teachings

Mahavira did not believe in the existence of God and had no faith in yagna, sacrifices and rituals.
He had no faith in the caste system and preached the equality of all human beings.
He told his followers to take four vows: (i) not to injure life, (ii) not to tell lies, (iii) not to own property, (iv) not to steal.
Mahavira also asked people to follow the threefold path of Right Belief, Right Knowledge and Right Conduct. According to him, this was the path to reach the highest goal of Siddha Sila and Moksha, i.e., freedom from the cycle of birth and rebirth.

Write an essay on the life and teachings of Guru Nanak.

Ans: Guru Nanak, founder of the Sikh faith, was born in Talwandi, near Lahore, Pakistan, in 1469. He was one of the greatest saints of the Bhakti movement. Guru Nanak (1469–1539) was the first Guru, and Guru Gobind Singh (1666–1708), the last. Guru Nanak received his early education in Sanskrit and Persian.

In 1496, he had an extraordinary spiritual experience (enlightenment), after which he travelled extensively to spread the message of love and brotherhood. He was accompanied by a Muslim musician, Mardanaji and a Hindu peasant, Bhai Bala. The three went from one village to another for preaching. Guru Nanak preached through kirtans, bhajans and ragas, and people flocked to listen to him. He spent the last years of his life with his family in the village of Kartarpur. His hymns and songs were compiled in a book called the Adi Granth. He established sangats (people sitting together to listen to the Guru) and pangats (people eating together in langar or free kitchen).

Teachings of Guru Nanak

There is one God
God is formless, Hari and Govind
Caste system and idolatry should be rejected.
Superstitions should be condemned.

46. Explain any six factors affecting tourism in the world. 6

Ans: Some important factors responsible for the growth of tourism in any area are,

(i) Geographical: Generally, tourists from hot plains go to hill stations in summer for a cooler and pleasant climate. Tourists from cold areas go to hot areas in the winter season. Location, climate, landscape and geographical diversity of a region attract tourists in large numbers.
(ii) Cultural Events: Some social activities like festivals, fairs, dances, meetings, local customs and rituals attract the tourists in large numbers. In West Bengal, Durga Pooja, Holi and Diwali in North India, Carnival in Goa, Dandiya in Gujarat, Desert Festival in Rajasthan, Surajkund Mela in Haryana, Onam in Kerala, etc. are important events which large a large number of tourists.
(iii) Safety and Security: Safety and security influence the tourist growth greatly. If there is any mishap or tragedy involving any tourist, that incident decreases the inflow of tourists. Every tourist wants his/her safety first. In the Kashmir valley, tourism has gone down significantly, particularly after 198,5 due to terrorist activities, and tourist inflow turned towards other states like Himachal Pradesh, Uttarakhand, etc.
(iv) Economic condition: People with high incomes generally travel more than the lower class, because they have high purchasing power. They can spend a lot of money on travel and tourism activities.
(v) Facilities and Services: There are various infrastructural facilities and services which determine the tourist traffic tremendously. These include accommodation, hotel, accessibility, transport, banking services, communication, bookings, guides, recreational activities, etc. The availability and quality of these servicesattracts or discourage the tourist from visiting any area.
(vi) Government Policies: For promoting tourism in the country, the government can give some subsidies, packages, a liberal visa policy and travel regulations. Some countries do not require a visa for tourists; they grant it on arrival, while certain nations have very tough conditions for getting it. To promote tourism, the Government of India conduct some shows to attract tourists from various countries by demonstrating tourist attractions.

Explain any six points of emerging dimension of Indian tourism.

Ans: Emerging dimensions in Indian tourism are :

Health tourism: Health tourism in India provides world-class treatment at low cost, which includes Ayurveda, Unani, Siddha, Naturopathy and allopathy.
Spiritual tourism attracts tourists from different parts of the world to various religious places such as temples, mosques, monasteries and churches in different parts of the country.
Adventure tourism and nature tourism attract tourists for adventure activities that take place in areas of higher altitude.
Meetings, Incentives, Conferences and Exhibitions (MICE) tourism attracts business that visit for business purposes.
Rural tourism involves the interaction of tourists with local people and their cultural life.
Sustainable tourism meets the needs of the present without compromising the ability of future generations to meet their needs. It also includes the minimum impact of tourist activities on the environment.

SECTION—C

Optional Module—I (Travel and Tour Operation Business)

47. Which one of the following was the first organized travel agent in the world? 1

(A) Jeena Tours and Travels

(B) Lee and Muirhead

(D) TAAI

Ans: (C) Thomas Cook

48. Which one of the following tour operators handles domestic tourists travelling to foreign countries? 1

(A) Inbound tour operator

(B) Outbound tour operator

(D) Ground operator

Ans: (B) Outbound tour operator

49. I plan sightseeing tours and excursion tours, airport transfer, check-in and check-out time in the hotel. Who am I among the following? 1

(A) Tour operator

(B) Wholesale travel agency

(D) Online travel agency

Ans: (B) Wholesale travel agency

50. When was a separate Ministry of Tourism and Civil Aviation created in India? 1

(A) 1957

(B) 1967

(D) 1987

Ans: (B) 1967

51. Fill in the blanks: 1×2=2

(a) Tourist expects that tour to be organized as per the _____ mentioned in the tour package.

(b) Railneer bottle water is a product of _____.

Ans: (a) itinerary, (b) IRCTC

52. Explain any three functions of travel agency. 3

Ans:

A travel agent is responsible for organising travel.
It provides a link to the suppliers of services with the tourists.
It acts as a retail store for both suppliers and clients.
It plays the role of an active connector for the delivery of end service.
It can be considered to be a useful intermediary (retailer) as he has accumulated knowledge, expertise and contacts with providers (wholesaler) of services.

53. Distinguish between retail travel agency and wholesale travel agency with example. 3

Ans: A retail travel agency acts like any other retailer, selling tourist products directly to tourists on behalf of the supplier and gets a commission for selling.

Commission is the main source of its revenues.
A two-way selling method is also practised, which is on commission and mark-up price.
A retail travel agency is defined as ‘a business that performs the following functions: quotes fares, rates, makes reservations, arranges travel tickets and accommodation, arranges travel insurance, foreign currency, documents and accepts payments.’
The role of retail agencies has become even more crucial as most principal service suppliers get their products promoted, pushed and sold through retailers in order to have a better market reach.

A wholesale travel agency assembles various components of services to form packages. Later, it depends on retailers to market and sell their products to the tourists. It may also directly sell to the customers through its own retail outlets.

It buys service components in bulk from different suppliers, designs, packages and sells or resells these components.
Wholesale travel agency specialises in designing and selling package tours.
It generates revenues through volume discounts from principal service providers such as hotels, airlines, railways, car rentals, ground handlers, etc.
A wholesaler earns through discounts on bulk reservations from primary or principal suppliers.
Other than the regular services, it also renders services like consultancy, travel documents processing, currency exchange, etc., for its clients.

Optional Module—II (Hospitality Management)

47. On the basis of location, which one of these hotels is located far away from the city in forests, beach areas or hill stations? 1

(A) Downtown hotel

(B) Suburban hotel

(D) Resort hotel

Ans: (D) Resort hotel

48. Which are the three important components of tourism industry? 1

(A) Appeal, accessibility and accommodation

(B) Attraction, availability and accommodation

(D) Appeal, availability and accommodation

Ans: (C) Attraction, accessibility and accommodation

49. Which one of the following is not a main function of front office in a hotel? 1

(A) To take advance booking for rooms

(B) To handle the phone calls of hotel

(D) To assign a room to the guest

Ans: (C) To provide food to the staff of hotel

50. Which one of these is a popular Hyderabadi cuisine? 1

(A) Mirchi ka salan

(B) Dal Makhni

(D) Khichu

Ans: (A) Mirchi ka salan

51. Identify the given statements as True or False: 1×2=2

(a) Thai food is light, and the herbs and spices used as common ingredients have medicinal value.

(b) Hotels operate twenty-four hours a day for five days a week.

Ans: (a) true (b) False

52. Explain any three expectations of guests during their arrival at the hotel. 3

Ans: Any three

Warm and friendly greeting and welcome.
Well-groomed staff with good communication skills.
Efficient and quick check-in procedure.
Clean and well-maintained rooms.
Efficient luggage handling by the bell desk (from car to room).
Recognition of guests and addressing by name, especially if they are regular guests.

53. Distinguish between ‘Bell desk’ and ‘Concierge’ in a hotel with example. 3

Ans:

Bell Desk is responsible for escorting the guests to their rooms and familiarising them with hotel facilities, safety features and in-room features.

Functions

Handling guests’ luggage during arrival and departure.
Making general purchases like medicines, postage stamps, etc.
Locating a guest in a specific area of the hotel. This is called paging.
Keeping guests’ luggage in the left luggage room, if required.

Concierge is responsible for providing personalised services to the guests. Usually in hotels, a concierge assists guests with various tasks like making restaurant reservations, arranging for spa services, recommending nightlife, hot spots, arranging transportation, procurement of tickets to special events.

Functions