Chapter 23: Writing Letters Textbook Solutions

NIOS Class 12 English Chapter 23 Question Answer

INTEXT QUESTIONS 23.1

1. Given below is a jumbled-up memo. Put the sentences in their right order and rewrite the memo in your exercise book.

MEMORANDUM

From:- Supervisor

Subject:- Misuse of Computers

To:- Mr XYJ

Computers are shut down properly after use.

Games and other means of personal amusements are not played on office

computers.

Please ensure that the following measures are followed strictly by members of

the staff.

Computers in the common pool are not switched off after use.

Computers are used for playing games.

On the subject stated above it has been observed that:-

sd/

Supervisor

Ans:

From:- Supervisor

Subject :- Misuse of Computers

To :- Mr.- XYJ

On the subject stated above it has been observed that:-

1. Computers in the common pool are not switched off after use.

2. Computers are used for playing games.

Please ensure that the following measures are followed strictly by members of the staff.

1. Computers are shut down properly after use.

2. Games and other means of personal amusements are not played on office computers.

sd/-

Supervisor

2. You are organising a community service project for the welfare of the street kids in your locality and need volunteers. Write a memo to your classmates explaining the project, its significance, expected outcome and requesting volunteers. Mention the date, time, and how they can sign up to help.

Ans: Individual answer

3. As a Class Representative, you need to remind students, on behalf of your teacher, about the upcoming deadline for a project submission. Write a memo that details the submission date, project requirements, and whom to contact for questions.

Ans: Individual answer

4. Imagine you are the Head of the Student Council, and you need to inform your fellow students about an upcoming school event to showcase Honourable Prime Minister Narendra Modi’s vision for Viksit Bharat. Write a memo announcing the event, including the date, time, location and any preparations they need to make.

Ans: Individual answer

INTEXT QUESTIONS 23.2.1

1. Imagine that you are the Manager of VXT Textiles, Ludhiana. You had placed an order for the supply of 16 boxes of Silk Sarees with Shree Cloth Mills, Chennai. But you have received 16 boxes of Chennai Cotton Sarees. In your exercise book, write a letter of complaint and request a replacement.

Ans: Individual answer

2. Imagine you bought a new Samsung smartphone online from Amazon, but it stopped working within a week. Write a letter to Amazon complaining about the faulty product. Request a replacement or refund. Provide evidence of your purchase and the problem being faced.

Ans: Individual answer

3. Write a letter to the Manager complaining about the poor service you received at the Swagat restaurant, Ahmedabad, on your birthday. Describe the issues with the service and how it affected your celebration. Suggest how they might improve their service in the future.

Ans: Individual answer

4. You received a bill from your internet service provider, Airtel, charging you for a plan that you did not subscribe to. Write a letter to the Area Manager, Customer Service, Airtel, highlighting the error, providing evidence of your actual plan, and asking for the bill to be corrected.

Ans: Individual answer

INTEXT QUESTIONS 23.2.2

1. Here is an incomplete letter of enquiry. Complete it by filling in the blanks. You can use the words given in the box. details, terms, requirement, manufacturers, reference, enquiry details, terms, requirement, manufacturers, reference, enquiry

From:

Trendy Furniture Ltd.,

Bhopal

To:

The Principal

SJ School,

Delhi

Subject:__i_about details of furniture requirement.

Dear Sir,

This is with__ii__to your advertisement in the Indian Express, inviting tenders for steel/wooden furniture.

We happen to be one of the leading_iii_of steel furniture in Bhopal.

Could you please give us_iv_of your_v_and other_vi_and conditions if any.

We offer a 10% discount to educational institutions.

We hope to hear from you soon.

You sincerely,

S K Jha

Ans: i. enquiry ii. reference iii. manufacturers iv. Details v. requirement vi. terms

2. Imagine you are interested in a specific course offered by the Ramakrishna Mission Institute of Culture, Kolkata. Write a letter to the Program Manager enquiring about the course details, such as duration, fees, eligibility criteria, and the admission process.

Ans: Individual answer

3. You want to buy a laptop from Lenovo and have shortlisted a model. Write a letter to the Lenovo Retail store enquiring about the laptop’s availability, price, warranty period and any ongoing offers or discounts.

Ans: Individual answer

4. Write a letter to the NGO, Akhand Uday Foundation expressing your interest in volunteering with them for rural development activities and poverty alleviation and skill development workshops. Ask for information about their upcoming projects, volunteer roles and how you can join.

Ans: Individual answer

TERMINAL QUESTIONS

1. Given below is an incomplete letter of complaint. Complete it by using the following clues:-

• An order of 1200 silky blankets packed in 12 wooden boxes was placed. Only 900 blankets packed in 9 boxes have been received-remaining 300 to be sent as soon as possible so that the same can be distributed before month’s end.

Dear Sir,

We have received your consignment of silky blankets against our order No. AK/I/231, dated 16th March, 2000.

We regret_________________________________________________________

________________________________________________________________

Yours sincerely,

XYZ

Ans: 

Dear Sir,

We have received your consignment of silky blankets against our order No. AK/I/231, dated 16th March, 2000.

We regret to inform you that out of the 1200 silky blankets ordered and expected to be packed in 12 wooden boxes, only 900 blankets packed in 9 boxes have been received. The remaining 300 blankets in 3 boxes are still pending. We shall be grateful if you kindly arrange to dispatch the balance quantity at the earliest so that the blankets may be distributed before the end of the month.

Yours sincerely,

XYZ

2. Given below is the text of a memo sent from the Manager to Mr. Rakesh Kumar confirming the decision reached at a meeting. The meeting was held to discuss Mr. Kumar’s leave application as well as necessary follow up action. Number the sentences in the right order.

• I am writing this to confirm the decisions reached yesterday at our meeting.
• You will be allowed to leave the office one hour in advance, i.e. at 4.00 p.m.
• You will be given leave with full pay for ten days from May 1st to May 10th to enable you to take the CS exams.
• From May 11th, you will follow the working hours, except that you will put in three hours of extra work on all Saturdays in May to complete the Annual Report.
• This arrangement will continue till April 30th, when your CS exams begin.
• You will henceforth be at your desk no later than 10.00 a.m. and shall work through the lunch hour to partially make up for the time lost in the morning.

Ans: 

• I am writing this to confirm the decisions reached yesterday at our meeting.
• From May 11th, you will follow the working hours, except that you will put in three hours of extra work on all Saturdays in May to complete the Annual Report.
• You will henceforth be at your desk no later than 10.00 a.m. and shall work through the lunch hour to partially make up for the time lost in the morning.
• You will be allowed to leave the office one hour in advance, i.e. at 4.00 p.m.
• This arrangement will continue till April 30th, when your CS exams begin.
• You will be given leave with full pay for ten days from May 1st to May 10th to enable you to take the CS exams.

3. Imagine you are the Head of your school’s Student Cultural Committee. Write a memo to your committee members informing them about an upcoming event and their responsibilities.

Ans: Individual answer. 

4. Write a formal letter to the Principal of your school requesting permission to organise a science exhibition on World Students’ Day, October 15, late Dr A P J Abdul Kalam’s birthday. Include the purpose of the exhibition, the proposed dates, and how it will benefit the students.

Ans: Individual answer.

Additional Study Materials

• NIOS Class 12 English Sample Paper
• Chapter 18: Reading with understanding (Nation Builders of India)
• Chapter 19: Reading with Understanding (International Fight Against Drug Abuse and Illicit Trafficking)
• Chapter 20: Reading with understanding: (Losar and Bihu)
• Chapter 21: Kalidas
• Chapter 22: Face-to-Face Communication