Tourism

TOURISM April 2024

Class 12 Tourism Question Paper Solved April 2024

SECTION—A

Choose the most appropriate option out of the four options given below: 1×20=20

1. Which one of the following statements is not true about the equator?

(A) It is known as a great circle.

(B) It passes through the centre of the two poles, North and South of the Earth.

(D) If you travel along the equator, it will represent the shortest distance falling on the equator.

How many time zones does the United States of America (USA) have?

(A) 1

(B) 4

(D) 9

2. Which transportation can take tourists up to the final destination point?

(A) Water

(B) Road

(D) Air

Which means of transport is most suitable and cheap for long-distance travelling?

(A) Road

(B) Rail

(D) Air

3. Which City has Trams been running since British times?

(A) Chennai

(B) Mumbai

(D) Delhi

Which one of the following groups of Cities are connected by the Golden Quadrilateral Highway?

(A) Delhi, Bengaluru, Kolkata and Mumbai

(B) Delhi, Chennai, Guwahati and Mumbai

(C) Delhi, Chennai, Kolkata and Mumbai

(D) Delhi, Chennai, Kolkata and Ahmedabad

4. Which one of the following statements is true about the International Date Line?

(A) It is an imaginary line on the surface of the Earth that runs from East to West.

(B) It follows the meridian of 90° longitude.

(D) It separates one calendar day from one side to another.

India’s rank in the world in terms of the extent of railway network is

(A) first

(B) second

(D) fourth

5. Which one of the following musicians was nicknamed as ‘Tutiye Hind’?

(A) Amir Khusrau

(B) Tansen

(D) Haridas

Which one of the following musicians was described as ‘the leader of his time in the science of music’?

(A) Tansen

(B) Amir Khusrau

(D) Haridas

6. Which one of the following prominent musicians has described Indian music as ‘the fire that burns heart and soul, is superior to the music of any other country’?

(A) Pandit Ravi Shankar

(B) Amir Khusrau

(D) Amjad Ali Khan

Which one of the following musicians invented the Dhrupad form of music?

(A) Mian Lal Khan Kalawant

(B) Tansen

(D) Haridas

7. ‘Sazindas’ were singers from which one of the following places?

(A) Punjab

(B) Rajasthan

(C) Kashmir

(D) Uttar Pradesh

Amir Khusrau was born in which of the following States of India?

(A) Punjab

(B) Rajasthan

(C) Uttar Pradesh

(D) Kashmir

8. Which one of the following is not a folk dance?

(A) Jagar

(B) Bhaktaa

(D) Bharatnatyam

‘Ghoomar’ is a folk dance of which one of the following States?

(A) Gujarat

(B) Madhya Pradesh

(D) Rajasthan

9. Which site of the Indus Valley Civilization has the remains of a dockyard?

(A) Lothal

(B) Harappa

(D) Banawali

Buddha was born at

(A) Lumbini

(B) Gaya

(D) Kushinagar

10. In which period were wood, brick and stone used for building houses?

(A) Harappan

(B) Vedic

(D) Gupta

The Kailash Temple at Ellora was built by whom?

(A) Pallavas

(B) Rashtrakutas

(D) Chalukyas

11. The first city of Delhi called Indraprastha was built by whom?

(A) Prithviraj Chauhan

(B) Anangpal Tomar

(C) Yudhishthira

(D) Humayun

12. Which one of the following is not one of the four ‘Mathas’ established by Adi Shankaracharya?

(A) Dwarka

(B) Puri

(D) Rameshwaram

13. Which one of the following is the Jain religious heritage where Mahavira attained Moksha?

(A) Pawapuri, Bihar

(B) Shatrunjaya, Gujarat

(D) Shravanabelagola, Mysore

Dilwara Temples are located in which one of the following States?

(A) Madhya Pradesh

(B) Bihar

(D) Rajasthan

14. Which Gurudwara is the most sacred for the Sikhs?

(A) Sis Ganj Sahib, Delhi

(B) The Golden Temple, Amritsar

(D) Hemkund Sahib, Uttarakhand

15. Which one of the following is not a factor affecting tourism?

(A) Geographical

(B) Cultural

(D) Scientific

16. The headquarters of the United Nations World Tourism Organization (UNWTO) is located in which one of the following countries?

(A) France

(B) Italy

(D) Spain

OPTIONAL MODULE—I ( Travel and Tour Operation Business )

17. Which one of the following is not a type of tour operator?

(A) Outbound tour operator

(B) Domestic tour operator

(D) International tour operator

18. Who transported 16500 people to and from the Crystal Palace?

(A) John Mason Cook

(B) Thomas Cook

(D) Jamshedji Dastoor

19. Which one of the following companies is the first Indian-owned travel company?

(A) Lee and Muirhead India Pvt. Ltd.

(B) N. Jamnadas and Co. Ltd.

(C) Jeena Tours and Travels

(D) Travel Agents Association of India

20. For which city covered by the Luxury Rail Tour Package of Palace on Wheels, is the word ‘romanticism’ used?

(A) Jaipur

(B) Jaisalmer

(D) Udaipur

OPTIONAL MODULE—II ( Hospitality Management )

17. Which one of the following is a function of the housekeeping department in a hotel?

(A) Take care of the cleanliness of rooms

(B) Assign a room to the guest

(D) Provide food and beverage facilities to the guests

18. Which one of the following is not a function of the Bell desk in a hotel?

(A) Handling guests’ luggage during arrival and departure

(B) Making reservations in restaurants

(D) Keeping guests’ luggage in the left luggage room

19. Which one of the following is a function of the travel desk in a hotel?

(A) Assign a room to the guest

(B) Locate a guest in a specific area of the hotel

(C) Provide taxis for guests

(D) Handle the phone calls

20. Which one of the following is not an administrative department of a hotel?

(A) Accounts

(B) Purchase and stores

(D) Front Office

21. Identify the following statements as True or False : 2

(a) The Equator is called the Great Circle.

Ans: True.

(b) The inner longitude space increases towards the pole.

Ans: True

Fill in the blanks :

(a) The latitude that passes through the centre of the Earth is called _____.

Ans: Great Circle

(b) The line passing through 0° to the prime meridian, passes through _____ near London.

Ans: Greenwich

22. Identify the following statements as True or False : 2

(a) Earth’s surface is flat.

Ans: False

(b) Latitude and longitude are geographical coordinates that help in locating any point on Earth with precision.

Ans: True.

Fill in the blanks :

(a) All lines of longitude cut lines of latitude at _____.

Ans: 90 degrees or right angles.

(b) All the _____ lines on the globe are complete circles.

Ans: Latitudinal

23. Fill in the blanks : 2

(a) From the equator to the North Pole, the area is called the _____.

Ans: Northern hemisphere

(b) The earth is rotating on its axis once in _____ hours.

Ans: 24 hrs.

Identify the following statements as True or False :

(a) The longitudinal extent of India is 68 degrees to 97 degrees West longitude.

Ans: False

(b) The local time difference between the easternmost and westernmost points in India is approximately two hours.

Ans: True

24. Fill in the blanks : 2

(a) The imaginary line on the surface of the Earth that separates one calendar day from one side to another is called the _____.

Ans: The International Date Line (IDL).

(b) The place/country lying in the _____ has advance time in comparison to the place/country lying in the other direction.

Ans: East

Identify the following statements as True or False :

(a) Rail transport has transformed the whole world into a global village.

Ans: False

(b) Road transport is a flexible and reliable means of transport.

Ans: True

25. Fill in the blanks : 2

(a) The name of Hindu Goddess _____ means ‘Renowned Goddess of Desire’.

Ans: Renowned Goddess of Desire

(b) The _____ Temple of Hindus is known as ‘The Shrine Eternal’.

Ans: Somnath Temple

Identify the following statements as True or False :

(a) The birthplace of the Hindu God Sri Krishna is Ayodhya.

Ans: False

(b) God Rama, the king of Ayodhya made Nashik his temporary residence during the 14 years of his exile.

Ans: True

26. Fill in the blanks : 2

(a) The place where 20 of the 24 Tirthankaras attained Moksha is _____.

Ans: Mount Parsvanatha, Bihar

(b) A Buddhist religious centre was founded at Sanchi by _____.

Ans: Emperor Ashoka

27. Identify the following statements as True or False : 2

(a) Jesus Christ lived in the region of Palestine.

Ans: True

(b) The Christian temple is called a ‘Synagogue’.

Ans: False

28. Fill in the blanks : 2

(a) The word Khalsa means _____.

Ans: The pure

(b) The Islam was established in the year _____.

Ans: 570 CE

29. Identify the following statements as True or False : 2

(a) Diplomats posted in a foreign country are called tourists.

Ans: False

(b) India is a country known for its friendly treatment of all visitors.

Ans: True

30. Identify the following statements as True or False : 2

(a) In 2014, the country from where India received the largest number of foreign tourists was the UK.

Ans: False

(b) India’s share of foreign tourists is less than 1% of world tourists.

Ans: True

31. Fill in the blanks : 2

(a) Sustainable tourism includes the minimum impact of tourist activities on _____.

Ans: Environment.

(b) Tourism is a fast emerging sector particularly after the _____ of the Indian economy since 1991.

Ans: Liberalisation

32. Fill in the blanks : 2

(a) The World Tourism Day is celebrated on _____.

Ans: 27th September

(b) The number of international tourists who visited Africa in 2015 was _____.

Ans: 53 million.

33. Identify the following statements as True or False : 2

(a) Communication is a process that involves at least two persons.

Ans: True

(b) Oral communication does not provide immediate feedback.

Ans: False

34. Fill in the blanks : 2

(a) All those external factors that affect the business and are beyond the control of a business organization come under _____ environment.

(b) Selling is a _____ oriented approach.

Ans: (a) external, (b) sales

OPTIONAL MODULE—I ( Travel and Tour Operation Business )

35. Fill in the blanks : 2

(a) It was only in _____ (year) that a separate Ministry of Tourism and Civil Aviation was created under a Cabinet Minister in India.

Ans: 1967

(b) The forerunner of the traveller’s cheque which was created in _____ year.

Ans: Thomas Cook

OPTIONAL MODULE—II ( Hospitality Management )

35. Fill in the blanks : 2

(a) The State of India that is called the ‘land of spices’ is _____.

Ans: Kerala

(b) Sondesh is a popular dessert from _____ cuisine.

Ans: Bengali

SECTION—B

Answer Question Nos. 36–45 within 30 to 50 words :

36. Define the term ‘behaviour’. 2

Ans: Behaviour is how an individual or a member of society behaves or acts. It is viewed with reference to phenomena, incidents, or an action. It is therefore a response by the member. Or

Define the term ‘thematic map’.

Ans: Special or thematic maps give thematic information such as climate, vegetation, rainfall, temperature, distribution of crops, minerals, industries, roads, railways, air routes, wind direction and circulation, cyclones, etc. These maps can further be divided into sub-parts depending on the specific requirements of a person.

37. Mention the incident about Tansen recorded in Tuzuk-i-Jahangiri. 2

Ans: It is also recorded in Tuzuk-i Jahangiri that Sufi Shaikh Salim Chishti of Fatehpur Sikri expressed his last wish at the time of his death to hear Tansen singing. As Jahangir records, “He (the Sufi) sent someone to the king (Akbar) to call Tansen Kalawant who was unequalled as a singer.”

38. Describe the ‘Fire Altars’, which were the most important features of Vedic architecture. 2

Ans: The most important feature of the Vedic period was the making of fire altars, which became an important and integral part of the social and religious life of the people even today. In many Hindu homes and especially in their marriages, these fire altars still play an important role.

Soon, courtyards and mandaps were built with altars for the worship of fire, which was the most important feature of architecture.

Describe two main characteristics of ‘The Beautiful Temples of Orissa (Odisha)’.

Ans: Orissa has some of the most beautiful temples, such as the Lingaraja temple built by the Ganga rulers and the Mukteshwara temple at Bhubaneshwar and the Jagannath temple at Puri. The Sun Temple at Konark was built in the thirteenth century by the eastern Ganga ruler Narshimha Deva I. The temple is dedicated to Surya (the sun god) and has been designed as a twelve-wheeled chariot.

39. Write a short note on Bihu. 2

Ans: Bihu dance is related to the festival of Bihu of Assam. Both men and women take part in the dance. The dance is performed with the traditional Bihu music of Assam. This Dance took various forms in Assam, such as “Deori Bihu Dance”, “Mising Bihu Dance”, etc. However, the basic dance expression of both pain and happiness remains the same.

Write a short note on Lavani.

Ans: Lavani comes from the word Lavanya, which means beauty. This is one of the most popular forms of dance and music that is practised all over Maharashtra. Traditionally, the songs are sung by female artists, but male artists may also occasionally sing Lavanis.

The dance form associated with Lavani is known as Tamasha.
Lavani is a combination of traditional song and dance, which is particularly performed to the enchanting beats of ‘Dholaki’, a drum-like instrument.
It is performed by attractive women wearing nine-yard saris.
Songs are sung at a quick tempo.
The verve, the enthusiasm, the rhythm and above all the beats which have somewhat redefined the term “bliss”.
Lavani originated in the arid regions of Maharashtra and Madhya Pradesh.

40. Describe any two characteristics of ‘Udayagiri as a holy place for Buddhists’. 2

Ans: Udaygiri in Ratnagiri is a Buddhist site not too far from Cuttack (Odisha) and dates from the 6th century AD. In the 8th C. it became an important centre of the Vajrayana school of Buddhist art and philosophy. At Sirpur and Chattisgarh, you can see ruins of an 8th C. Buddhist monastery.

Describe any two characteristics of ‘Gurudwara Paonta Sahib as a holy place of Sikhs’.

Ans: Gurudwara Paonta Sahib, dedicated to Guru Gobind Singh Ji, is located in Paonta Sahib City in Sirmour, Himachal Pradesh. This revered site draws devotees in huge flocks. The name ‘Paonta’, meaning ‘feet’, best justifies the importance of this place.

41. Write a short note on ‘Hazratbal as a holy place of Muslims’. 2

Ans: Hazratbal (Kashmir) is the most important religious monument for both religious and secular tourists, who wish to see its beautiful architecture. Its situation on the bank of the Dal Lake in Srinagar enhances its beauty. It is the only bulbous domed mosque in Kashmir. For Muslims, it is significant because it contains the Prophet Mohammed’s sacred hair. The shrine is known by several names, including Hazratbal, Asar-e Sharif, Madinat-Us Sani and Dargah Sharif. It is a very big tourist site in Kashmir.

Write a short note on ‘St. John’s Church as a holy place of Christians’.

Ans: St. John’s Church is the oldest cathedral church of North India. It is five kms away from the popular ‘peace of mind spot’ in Mc Leod Ganj. It was built around 1852. There is an absolute purity associated with this Church. It is surrounded by deodar trees and is in a natural stmosphere.

42. Write a short note on ‘Meetings, Incentives, Conferences and Exhibitions (MICE) Tourism’. 2

Ans: (MICE) means Meetings, Incentives, Conferences and Exhibitions. It is a fast-emerging trend in the tourism sector, particularly after the liberalisation of the Indian economy since 1991. Medical Tourism is also a fast-emerging sector because of cheaper and more efficient care.

43. Explain ‘information overload as a barrier to communication’. 2

Ans: Information overload refers to receiving a huge number of messages (phone calls) at a particular point in time. For example, if a receptionist at a hotel receives more than 20 phone calls in five minutes, you can imagine how many of the twenty callers he/she can attend to and communicate with.

44. Explain ‘coherence’ as a principle of effective writing. 2

Ans: To achieve clarity in a written communication, the principle of coherence should be adopted. Relation and clarity are two important aspects of coherence. The principle of coherence applies to sentences, paragraphs and the message as a whole.

45. Explain ‘situation as a determinant of personality’. 2

Ans: The type of specific situation which a person encounters also equally shapes personality characteristics. For example, an individual’s exposure to a job interview and the type of experiences encountered during that time will shape certain personality characteristics. Similarly, going for a picnic with friends and encountering the type of experiences, whether pleasant or unpleasant, will shape the personality characteristics of individuals accordingly.

46. Explain any three characteristics of Buddhist Stupas. 3

Ans: The Buddhist Stupas were built at places where Buddha’s remains were preserved and at the major sites where important events in Buddha’s life took place. Stupas were built of huge mounds of mud, enclosed in carefully burnt small standard bricks. One was built at his birthplace, Lumbini; the second at Gaya, where he attained enlightenment under the Bodhi Tree, the third at Sarnath, where he gave his first sermon and the fourth at Kushinagar, where he passed away attaining Mahaparinirvana at the age of eighty.

Explain any three characteristics of Buddha’s Burial Mounds.

Ans: Buddha’s burial mounds and places of major events in his life became important landmarks for tourists as they were significant architectural buildings in the country. These became important sites for Buddha’s order of monks and nuns – the sangha. Monasteries (viharas), and centres of preaching, teaching and learning came up at such places. Congregational halls (chaitya) for teaching and interaction between the common people and the monks were also built.

47. Explain the significance of ‘Amarnath as a holy place of Hindus’. 3

Ans: Amarnath cave is a famous Hindu shrine located in Jammu and Kashmir. It is dedicated to Lord Shiva. The shrine forms an important part of Hinduism and is considered to be one of the holiest shrines of the Hindus. The cave is surrounded by snowy mountains. The cave itself is covered with snow most of the time of the year, except for a short period in summer when it is open for pilgrims. An annual pilgrimage is made to the Amarnath cave by lakhs of Hindu devotees on challenging mountainous terrain to see an ice stalagmite (Shivling) formed inside the cave.

Explain the life of Guru Nanak after 1496.

Ans: In 1496, he had an extraordinary spiritual experience (enlightenment), after which he travelled extensively to spread the message of love and brotherhood. He was accompanied by a Muslim musician, Mardanaji and a Hindu peasant, Bhai Bala. The three went from one village to another for preaching. Guru Nanak preached through kirtans, bhajans and ragas, and people flocked to listen to him. He spent the last years of his life with his family in the village of Kartarpur. His hymns and songs were compiled in a book called the Adi Granth. He established sangats (people sitting together to listen to the Guru) and pangats (people eating together in langar or free kitchen).

48. How do geographical factors affect tourism? Explain. 3

Ans: Geographical conditions affect the flow of tourists. Generally, tourists of hot plains go to hill stations in summer for a cooler and more pleasant climate. Tourists of cold areas go to hot areas in the winter season. Location, climate, landscape and geographical diversity of a region attract tourists in large numbers. Keeping in mind the choice of tourists, one can estimate the tourist arrivals in various seasons.

Distinguish between visitor and tourist.

Ans:

Visitor: A person is considered a visitor when he/ she goes and get any job in the destination country. For example, diplomats or armed forces do not qualify as international tourists. It is a visit for a specific purpose
Tourist: A tourist visits a place or a country for various purposes, which include recreation, holiday, leisure, health, study, religious faith, business, meeting with friends and relatives without any remunerative job.

It must be noted that all tourists are considered visitors, but not all visitors can be tourists. Tourists seek leisure, pleasure, fun, etc, while a visitor could be visiting for any reason other than pleasure or fun.

49. How is travel cost affecting tourism in the world? Explain. 3

Ans: Travel cost is one of the important factors that affect tourism. Moderate to low costs boost the tourism activities, whereas higher cost proves to be a hindrance in tourism activities. In general, this is an important determining factor, but for the very rich people, it may not be a big reason. It is also a reality that tourism is not contributed by the very rich segment of society. Hence, travel cost affects the tourism.

OPTIONAL MODULE—I ( Travel and Tour Operation Business )

50. Explain any three functions of the outbound tour operators. 3

Ans: Outbound Tour Operators

They operate package tours to foreign countries/overseas from a host country.
These operators are specialised in promoting and designing multi-national tours.
They sell a package tour to an individual or a group of people from their own country to another country or several countries for a specific pre-decided period and destinations.
They arrange travel documents and transportation to a central point where the tour starts and contract with inbound tour operators/ ground operators to provide accommodation, transportation, local sightseeing and other services as needed throughout the tour.
Generally, these operators work in liaison with the inbound tour operators/ground operators and offer services involving meeting the inbound tour group at the airport, transferring the tour group from the airport to the arranged place of accommodation in a town hotel, arranging/organising local sightseeing that may be a single day or multi days tour of the home state, region or area.
These may be in the form of business or leisure-oriented tours.

51. Explain any three functions of a wholesale travel agency. 3

Ans: A wholesale travel agency, unlike a retail agency, assembles various components of services to form packages. Later, it depends on retailers to market and sell its products to tourists.

It may also directly sell to the customers through its retail outlets.
It buys service components in bulk from different suppliers, designs, packages and sells or resells these components.
Wholesale travel agency specialises in designing and selling package tours.
Other than the regular services, it also renders services like consultancy, travel documents processing, currency exchanges, etc. for its clients.

OPTIONAL MODULE—II

( Hospitality Management )

50. Explain how ‘legal changes’ impact the hospitality industry. 3

Ans: Changes in the law can also affect companies within the hospitality industry. The regulatory environment in the hospitality industry can change from time to time, and this can impact the way that hotels, airlines and restaurants do business. For instance,

A change in the tax laws may vary the prices of different commodities, which in turn will affect tourism and the hospitality industry as well.
In addition, hotels may have to raise prices because of the imposition of several central and state-level taxes, such as VAT(value-added tax), service tax, etc., on guests.

51. Explain how ‘competition’ impacts the hospitality industry. 3

Ans: Competition is another factor that those managing businesses in the hospitality field have to consider. Many times, competition is heavily affected by economic and other regulatory factors. For example, changes in the airline industry since 9-11 have been partly affected due to changes in the regulatory norms, such as greater restrictions on airline travel and airport check-ins that have discouraged flying. Airlines have no control over these changes, and many have suffered economically. Hotels too were affected because reduced air travel is directly linked with the reduced number of tourists.

SECTION—C

Answer Question Nos. 52 and 53 within 80 to 120 words :

52. How is a road map important for tourists? Explain in six points. 6

Ans: A road map represents the roads found in any particular area with information on motorability in different seasons.

This road map also shows the availability of petrol pumps, boarding and lodging facilities and places of public assistance.
Different types of roads, like National Highways, State Highways, District Highways, and Village Roads, are highlighted in different ways.
Among these roads, National Highways and State Highways are very important because of the services they provide to the smooth movement of people and goods in general and tourists in particular.

The roads are important for domestic tourists because they travel by road to different destinations. The higher order of roads provides good facilities and services to the user. Tourists are also interested in knowing the distances to be travelled by them. For this, the distance matrix table becomes very important for them to decide their journey and plan their time.

How has Air Transport played an important role in the development of tourism? Explain six points in the Indian context.

Ans: Air transport is used to carry tourists and luggage over long distances, and it has a very important role to play in tourism development. Air transport has made it easy to visit any place in the world within 24 hours.

Airports provide the entire basic infrastructure, which is needed for passenger comfort.
The government of India is now spending a huge amount of money to upgrade and modernise the airports of Delhi and Mumbai.
About 97 per cent of international tourists arrive in India by air transport.
Delhi and Mumbai are the main entry points for more than 70 per cent of international tourists.
Now, tourist charter flights can land at all 16 designated international airports, namely Ahmedabad, Agra, Amritsar, Bengaluru, Kolkata, Chennai, Cochin, Delhi, Guwahati, Hyderabad, Jaipur, Mumbai, Thiruvananthapuram, Varanasi and Port Blair.
Many public and private air travel agencies offer concessional tickets, special packages to attract more of lower budget tourists.

53. Explain the three steps in the process of convening a meeting. 6

Ans: The process of convening a meeting mainly involves the following three steps.

Step I: Notice: A notice (information about a meeting) is served to the concerned persons. The notice informs the members about the date, time and place of the meeting, and the issue to be discussed in the meeting.
Step II: Agenda: An agenda is a list of topics to be discussed in a meeting. A copy of the agenda of the meeting is sent to the members so that only the relevant points are discussed in the meeting.
Step III: Minutes of the Meeting: During the meeting, the items or topics listed in the agenda are discussed serially, one by one. All the participants express their views/opinions and discuss amongst themselves the pros and cons of each item on the agenda. Finally, they arrive at some conclusions or decisions, which are always kept in official records. We call them minutes of a meeting.

How to face an interview? Explain in six points.

Ans:

Pre-Plan: Successful delivery depends on preparation. Invest time and effort in rehearsals. Get your friend or partner to ask questions. Think about how you will respond to tough or hostile questions by developing and practising clear, honest and appropriate answers.
Be in control of the interview. Be the first to speak by assertively introducing yourself and initiating a handshake.
Minimise distractions. Turn off your cell phone.
Make eye contact with the panellist. Holding eye contact is critical to projecting a positive and confident image. Looking down can make you seem uncooperative.
Do not repeat an interviewer’s negative comment as you respond to a question. Always positively frame answers.
Avoid jargon, industry language and acronyms. It is important to speak in terms everyone can understand.
Never speculate. If you don’t know the answer, say so and promise to do your best to find out the correct answer and get back to them.