NIOS Class 12 Tourism Sample Question Paper
TIME: 3 Hrs. M.M. -100
Section – A
1. Which country has the largest number of time zones?
a. Australia
b. Canada
c. Russia
d. USA
Ans: c. Russia
2. Which of the following cities is nearest to the Prime Meridian passing through Greenwich?
a. London
b. Washington D.C
c. Naini
d. None of the above
Ans: a. London
3. If 360° is equal to 24 hours, then 15 ° is equal to ___________
a. One hour
b. 30 minutes
c. Two hours
d. 50 minutes
Ans: a. One hour
4. Crossing the IDL to the east will ___________time by one day.
a. Reduce
b. Add
c. No change
d. None of the above
Ans: a. Reduce
5. One day is added when a person is crossing IDL from ___________ to ____________.
a. East to West
b. West to East
c. North to South
d. South to North
Ans: b. West to East
6. What could be the cause of annoyance to the local people by outsiders at a tourist spot?
a. Violation of local norms
b. Friendship with local people
c. Purchasing local things
d. Not paid for the service not rendered
Ans: a. Violation of local norms
7. Tansen was the disciple of Guru ______________________.
a. Amir Khusrau
b. Nayak Gopal
c. Bhatkhande
d. Haridas
Ans: d. Haridas
8. Who amongst them has been awarded the Bharat Ratna?
a. A R Rehman
b. Ustad Bismillah Khan
c. Ustad Zakir Hussain
d. All of the above
Ans: c. Ustad Bismillah Khan
9. Which dance form is from the state of Gujarat?
a. Bhangra
b. Gidda
c. Chhau
d. Garba
Ans: d. Garba
10. Consider the following specific elements in the context of theatrical performances.
String, Shadow, Rod and Glove.
Which of the following options accurately associates with them?
a. Street plays and Puppets
b. Music and Puppets
c. Music and Street plays
d. Only Puppets
Ans: d. Only puppets
11. Which one of the following was the residence of the Buddhist monks?
a. Chatiya
b. Vihara
c. Griha
d. Parvat
Ans: b. Vihara
12. Which of the following sacred places is not associated with Lord Shiva?
a. Somnath
b. Amarnath
c. Badrinath
d. Kailash
Ans: c. Badrinath
13. Consider the following Islamic heritage site
1. Hazratbal monument
2. Hazrat Nizamuddin Aulia Dargah
3. Charar I Sharif
4. Erwadi
How many of them are situated in Kashmir?
a. Only one
b. Only two
c. Only three
d. All four
Ans: b. Only two
14. Information about places of tourist interest is available from/on _________________.
a. Print media
b. Audio-visual media
c. Internet
d. All of the above
Ans: d. All of the above
15. i. Which of the following techniques can be utilized for selling tourism products?
a. Direct selling
b. Online selling
c. Agency selling
d. All of the above
Ans: d. All of the above
16. In the context of tourism marketing, which one of the following terms does not indicate features of tourism marketing?
a. Inseparability
b. Imperishability
c. Heterogeneity
d. All of the above
Ans: b. Imperishability
17. Identify the statements as True or False:
i. Fetching foreign currency has a positive political impact on tourism.
ii. Water transport is used for tourism promotion in West Bengal.
Ans:
i. True
ii. True
18. Attempt the following questions:
i. You are planning a trip from Delhi to Mizoram, and you need to get there quickly. Which mode of transportation would you choose?
Ans: Air transport
ii. I am a transport system that provides door-to-door services as well as I connect with other means of transport. Who am I?
Ans: Road transport
19. Fill in the blanks:
i. ____________ is a musical instrument that has seven strings, two of which are made of brass.
Ans: Sitar
ii. To increase the sound of the flute, it must use a ___________ resonator.
Ans: Larger
20. Match the column:
| i. Indraprastha | a. Anang Pal Tomar |
| ii. Lal Kot | b. Alauddin Khilji |
| c. Prithvi Raj Chauhan | |
| d. Yuthisthira |
Ans:
i. Indraprastha: e. Yuthisthira
ii. Lal Kot: a. Anang Pal Tomar
21. Identify the statements as True or False:
i. Brajabhoomi is associated with the god Rama.
Ans: False
ii. Buddha gave his first sermon at Lumbini.
Ans: False
22. Attempt the following questions:
i. Christianity came to India through __________________.
Ans: Trading
ii. Langars are _________________________.
Ans: Free kitchens
23. Attempt the following questions:
i. The eight-fold path is associated with ___________________ religion.
Ans: Buddhism
ii. Kamakhya Temple is known as ___________________ peetha.
Ans: Shakti
24. Fill in the blanks:
i. According to the World Tourism Prospects, by the year 2020, ________________ would be the most favoured destination.
Ans: Europe
ii. According to World Tourism Prospects, the tourism was projected to increase in South Asia by ____________ times in 2020 as compared to 1995.
Ans: Five
25. Attempt the following questions:
i. After which year did the number of tourism pockets grow outside of the developed countries?
Ans: 1950
ii. Which day is celebrated as World Tourism Day?
Ans: 27 September
26. Identify True or False:
i. The state of Tamil Nadu significantly contributes in domestic tourism.
Ans: True
ii. The ‘C’ in MICE stands for Communication.
Ans: False
27. Consider the following share in International Tourist Arrivals, 2015 in five regions.
| 1. Europe: | 609 million |
| 2. Asia and the Pacific: | 278 million |
| 3. America: | 191 million |
| 4. Africa: | 53 million |
| 5. Middle East: | 54 million |
i. Calculate the percentage of maximum share.
Ans: 51%
ii. Identify the country that comprises 23% share.
Ans: Asia and the Pacific
28. Attempt the following questions:
i. In the AIDAS Model of Promotion, ‘S’ stands for _________________.
Ans: Satisfaction
ii. The monetary value decided for the exchange of goods and services between buyers and sellers is called ____________________.
Ans: Price
29. Attempt the following questions:
i. In marketing-mix- “I am paid by the customer, I am indicative of value, and value of satisfaction in service”. Who am I?
Ans: Price
ii. It is a vehicle utilized to make a product or service available to the consumer. What is it?
Ans: Distribution channel
30. Attempt the following questions:
i. Promotional pricing is a strategy where products or services are temporarily offered at _________ prices to attract customers.
Ans: low
ii. In penetration pricing, the initial price of the product is set ____ than the eventual target price.
Ans: higher
Section – B
31. i. Explain sustainability in tourism.
Ans: Sustainability in tourism is to (Any Two)
- a. Ensure protection, continuance and development of regional and local features/resources which are an asset to tourism.
- b. Will cover economic, social, environmental and cultural contexts of the tourism destination.
- c. Maintain equilibrium between tourism and tourist destination.
OR
ii. How is the economy of a tourist destination affected by tourism?
Ans: The economy of the destination area is affected both positively and negatively. It provides employment opportunities, infrastructure development, increase in casual labour benefits go to the higher section and the lower section is neglected.
32. I am one of the fastest means of transportation, and the second most popular global form of Transportation. Who/what am I? Explain.
Ans: I am an Air Transport, as I can cover thousands of kilometres in hours. And it has connected the nations of the world into a global village.
33. i. Write about the characteristics of Harappan architecture.
Ans:
a) Urban civilisation with town planning and engineering skills.
b) Advanced drainage system
c) Had three types of buildings—dwelling houses, pillared halls and public baths. town planning with a grid system.
OR
ii. How is Hindustani music different from Carnatic music?
Ans: Hindustani music is a blend of the Indo-Turkish style, while Carnatic music is related to music played for gods.
34. What new engineering techniques and buildings were introduced into Indian architecture during the medieval period?
Ans: New engineering techniques were domes, arches and minarets. Buildings were —palaces, tombs and mosques.
35. i. Colonnades and pillared buildings are seen in which building of Delhi?
Ans: Parliament house and Connaught place
OR
ii. What is pietra dura?
Ans: Decorative design in inlay work
36. Why did the European traders of the 16th century establish port towns/cities?
Ans: Europeans were traders who came to India by sea routes. They established port towns for trade. These port towns facilitated the export of raw materials from India to Great Britain.
37. i. Imagine you have to talk to a foreign tourist. Name any two barriers that can affect your communication.
Ans: The barriers can be (Any Two)
- a. Noise
- b. Distance
- c. Information overload
- d. Language
- e. Medium of Communication
OR
ii. Suppose you are asked to convene a meeting. How will you proceed?
Ans: The process involves three main steps: circulating a notice to the concerned members; preparing the agenda, which contains the topics to be discussed in a meeting; and recording the conclusions or decisions of the meeting, which are called minutes of a meeting.
38. Name any two C’s which will help in making oral communication effective?
Ans: Oral communication is effective (Any Two)
- a. Clear
- b. Concise
- c. Complete
- d. Correct
- e. Concrete
- f. Courtesy
- g. Candid
39. i. How can written communication be made more effective?
Ans: Written communication can be made more effective by following the principles of
- a. Unity of writing
- b. Clarity of thought
- c. Avoiding jargon
- d. Correct and accurate subject matter
- e. Brief and direct communication
OR
ii. Explain the importance of communication in tourism industry.
Ans: No organisation can survive without communication because managers cannot perform the basic functions of management, i.e., Planning, Organising, Leading, and controlling, without communication. Tourism being a service-oriented industry, managers need to spend most of their time communicating with customers, motivating them to use the services they offer.
40. What kind of schemes can help to generate customer loyalty? 2
Ans: Percentage or fixed discounts (Any Two)
- Extra goods
- Rewards for repeat customers
- Rewards for the purchase of large quantities
- Rewards for prompt payment
- Rewards for length of relationship
41. i. What are the cultural and social impacts of the tourist on a tourist destination?
Ans: Impacts can be negative and positive. (Any 02 from positive and negative impacts)
- Negative impacts are—increased urbanisation, overcrowding and taking away resources from local people, unhealthy human habits such as drugs and human trafficking, loss of cultural identity, greed among local people leading to increased crime, imitation of foreigners leading to decline in local culture, language and food habits.
- Positive impacts—cultural integration and understanding with people from different cultural backgrounds, promotion of peace and understanding between different groups and communities, facilities developed for tourists also benefit local communities, promotion of local arts and handicrafts, and promotion of awareness and importance of historical, cultural and archaeological sites.
OR
ii. Analyse the role of Indian Railways in tourism development in India.
Ans: Indian Railways plays a pivotal role in India’s tourism development. Its vast network connects tourists to diverse destinations, making travel accessible and affordable. Iconic trains like the Palace on Wheels and scenic routes like the Shimla-Kalka line attract tourists. Additionally, budget-friendly options cater to a wide range of travellers, boosting India’s tourism industry significantly.
42. Write about any two special trains operated by Indian Railways for tourism purposes, especially.
Ans: Indian Railways is running a few special trains to promote tourism in India. Toy Train, Kalka-Shimla, Palace on Wheels, Fairy Queen, Palace on Wheels is a royal train which provides an all-inclusive package tour of seven days covering important tourist sites of Rajasthan, Delhi and Agra.
43. Explain the heritage component of any one.
a. St. Thomas Church
b. Basilica of Bom Jesus
Ans:
- a. St. Thomas Mount: Built by the Portuguese, St. Thomas is buried here and is an important religious site for Christians.
- b. Basilica of Bom Jesus: World Heritage Site has the relics of St. Francis Xavier, the patron saint of Goa.
44. By paying attention to which factors, can tourism be promoted? 3
Ans: The factors are (Any three)
- a. Geographical factors
- b. Cultural events
- c. Safety and Security
- d. Economic conditions
- e. Facilities and services
- f. Government policies
45. i. What is the importance of the ‘guru’ in Sikhism?
Ans: The word ‘Sikh” is derived from the Sanskrit word Shishya, meaning a disciple. Sikhs are disciples of their ten gurus. Guru Nanak was the first Guru, and Guru Gobind Singh. The worship places of Sikhs are the Takht,s which means ‘the seat of the divine power’. There are five takhts. Gurudwara stands for ‘the doorway to the master’ and is historically related to Sikh pilgrimage, to commemorate the Gurus.
OR
ii. Point out the striking difference between Jainism and Buddhism.
Ans: Jainism and Buddhism, both ancient Indian religions, share some similarities but have striking differences:
- a. Founder: Jainism was founded by Lord Mahavira, while Buddhism was founded by Siddhartha Gautama, known as the Buddha.
- b. Belief in a Creator: Jains believe in a higher power or creator, albeit as a non-interfering entity, while Buddhism is non-theistic, focusing on self-enlightenment.
- c. Non-violence: Jains place extreme emphasis on non-violence (ahimsa), even avoiding harm to tiny creatures, while Buddhism also values non-violence but to a lesser extent.
- d. Asceticism: Jains practice rigorous asceticism, often wearing white robes and adhering to strict dietary rules. In contrast, Buddhism allows for a more flexible approach to asceticism.
- e. Soul and Liberation: Jains believe in the existence of eternal souls (jivas) and seek liberation from the cycle of birth and death. Buddhists deny the existence of an eternal soul and aim for Nirvana, the cessation of suffering.
- f. Worship: Jains worship idols and Tirthankaras, enlightened beings. Buddhists primarily focus on meditation and do not worship idols. These differences reflect distinct philosophical and religious paths, despite their shared cultural and historical origins in ancient India.
46. i. Discuss the growth and patterns of International tourists visiting India.
Ans: India has experienced significant growth in international tourism over the years. The country’s rich cultural heritage, diverse landscapes, and historical landmarks continue to attract a wide range of tourists.
In terms of growth, India has seen a steady increase in international tourist arrivals, with numbers rising annually. Factors contributing to this growth include improved infrastructure, better connectivity, and government initiatives to promote tourism. The “Incredible India” campaign has played a pivotal role in marketing the country’s attractions globally.
Tourist patterns vary widely. While popular destinations like the Taj Mahal, Jaipur, and Kerala remain major draws, there’s an increasing interest in offbeat locations such as Ladakh, Andaman and Nicobar Islands, and the Northeastern states. Additionally, India’s medical tourism sector has grown, with visitors seeking high-quality healthcare services.
Cultural and spiritual tourism, adventure tourism, and culinary experiences also influence tourist patterns. The diverse preferences of international tourists contribute to India’s dynamic and multifaceted tourism landscape.
OR
ii. Describe the growth of world tourism since 2011.
Ans: Since 2011, the global tourism industry has witnessed significant growth, driven by several key factors. Increased affordability, easier access due to improved air travel, and the proliferation of online booking platforms have all contributed to this expansion.
Emerging economies have become popular tourist destinations, diversifying the industry. China, for example, has seen rapid growth in both inbound and outbound tourism. Likewise, many countries in Southeast Asia, Latin America, and Africa have invested in their tourism sectors, attracting travellers with their unique offerings.
Cultural and experiential tourism has gained prominence, with travellers seeking authentic local experiences. Sustainability and eco-tourism have also become focal points, reflecting a growing awareness of environmental concerns.
The rise of digital influencers and social media has reshaped travel trends, with destinations often made popular through viral content. However, the COVID-19 pandemic in 2020 and its aftermath posed significant challenges to the industry, leading to fluctuations in growth and a shift towards safety-conscious travel. Nonetheless, the global tourism sector remains dynamic and adaptable, continually evolving to meet changing traveller preferences.
Section C
Optional Module I (Travel and Tour Operation Business)
47. For international travel, information and documentation, which of the following is not a requirement?
a. Passport
b. Visa
c. Immigration
d. Travel Break-up
Ans: d. Travel Break-up
48. Which of the following services and products are provided by the Indian Railway Catering and Tourism Corporation?
a. Rail-Neer
b. Internet ticketing
c. Both a & b
d. None of the above
Ans: c. Both a & b
49. I provide the link between suppliers of services with tourists, connectivity of services between wholesalers, retailers and tourists, and can even design itinerary for tourists? I could be
a. A travel agency
b. Thomas Cook
c. Both a & b
d. None of the above
Ans: c. Both a & b
50. Pick out the kind of tour operator that handles domestic tourists travelling to foreign countries:
a. Inbound Tour Operators
b. Outbound Tour Operators
c. Domestic Tour Operators
d. Ground Operators
Ans: d. Outbound Tour Operators
51. Attempt the following questions:
i. To know the feasibility of the itinerary _________ tours are conducted.
Ans: Package
ii. _________________ acts like a retailer selling tourist products directly to the tourists.
Ans: A retail travel agency
52. Explain the basis of preparing a good itinerary. 3
Ans: The steps in developing/planning a tour itinerary
- Step 1 – Research other tours in the marketplace
- Step 2 – Name your tour
- Step 3 – Map out the duration, frequency and departure point of your tour.
- Step 4 – List the major locations and highlights of your tour
53 i. Differentiate between GIT and FIT.
Ans:
- Group Inclusive Travel (GIT) comprise groups of travellers that share a particular mutual affiliation, such as belonging to the same club or business organisation. This type of tour is mostly conducted with fa ixed itinerary.
- Free Independent Tours (FIT) offer flexibility in selecting services and are added to a tour package. They allow travellers more freedom to vacation on their own without following a scheduled itinerary or travelling with a group.
OR
ii. Why are travel agencies and tour operations called intermediaries?
Ans: because they bring together clients and provide principal services and strengthen the selling and buying proces,s both for the customer as well as the hotels.
Optional Module II (Hospitality Management)
47. On the basis of the location on the outskirts of the city or town, this hotel is called a
a. Downtown hotel
b. Suburban hotel
c. Airport hotel
d. Resort
Ans: b. Suburban hotel
48. Which of the following is incorrectly matched?
| Food | State |
| a Jhal Muri | West Bengal |
| b. Undhiyu | Gujarat |
| c. Lal Maas | Rajasthan |
| d. Baghare Baigan | Nagaland |
Ans: d. Baghare Baigan – Nagaland
49. In a hotel, I organize the pickup and drop services during arrival and departure, provide taxis, organize sight-seeing in the city and also arrange for guides and translators. I am the……
a. Front desk
b. Concierge
c. Steward
d. All of the above
Ans: a. Front desk
50. Pick out the choice that can be included in a Crisis-handling situation in a hotel
a. Fire
b. Theft
c. Sick guests
d. All of the above
Ans: d. All of the above
51. Attempt the following questions:
i. The full form of HRD is __________________.
Ans: Human Resource Development
ii. ________________ is the process of finding qualified persons to work with the organization.
Ans: Recruitment
52. Explain any one method by which security control in a hotel can be managed.
Ans:
- External Access Control
- Material Access Control
- People Access Control
- Internal Access Control
53. i. Why is the personnel and administration department now called the HRD?
Ans: The human resource department plays a major role in developing job descriptions, job specifications and performance standards and implementing them.
OR
ii. What are the functions of the cash and bills section?
Ans:
- Opening and maintaining guest accounts.
- Preparing bills at the time of check-out.
- Handling credit card, debit card, cash and traveller cheque settlements.
- Organising foreign currency exchange.
